At KLean detail services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, contact us, or interact with us in any way.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 Due to the nature of our services, all sales are final once the service is complete and our team has left the job site. By accepting and approving the completed work at the time of service, the customer acknowledges that the job has been completed to their satisfaction.

Refunds will not be issued after the detailing service has been completed, our team has left the customer’s location, or the vehicle has been released to the customer. We do not provide refunds on labour time. 

It is the customer's responsibility, and we encourage you to inspect the vehicle thoroughly before our team departs. Any concerns or issues must be brought to our attention immediately while we are still on-site so we can attempt to resolve them.

Refunds or partial refunds may only be considered at management’s sole discretion in cases involving:

• Failure to provide the agreed-upon service 
• Documented damage caused directly by our staff 

If there is an issue with the service, customers must contact us within 24 hours of the appointment. We may offer a touch-up or corrective service instead of a refund where appropriate

This may include:

• Full name
• Phone number
• Email address
• Home or service address
• Vehicle registration details
• Vehicle make and model
• Payment information
• Booking and appointment details
• Any information you provide through contact forms, messages, or phone calls

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking information

We use your personal information for the following purposes:

• To provide car valeting and detailing services
• To manage bookings and appointments
• To contact you regarding your service
• To process payments and invoices
• To respond to enquiries and customer support requests
• To improve our services and customer experience
• To send updates, promotions, or offers (where legally permitted)
• To comply with legal and regulatory obligations

Under UK GDPR, we rely on the following legal bases for processing your personal information:

• Contractual necessity – to provide the services you request
• Legitimate interests – to operate and improve our business
• Consent – where you have agreed to receive marketing communications
• Legal obligation – where we are required to comply with the law

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Booking or scheduling software providers
• Accountants and professional advisers
• IT and website support providers
• Legal or regulatory authorities when required by law

All third parties are required to respect the security of your personal data and process it lawfully.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Your information is stored securely using password-protected systems and secure service providers.

While we take reasonable precautions, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Typically, customer records and invoices may be retained for up to 6 years in accordance with UK financial regulations.

Under data protection law, you may have the following rights:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

We may send promotional emails, text messages, or special offers if you have opted in to receive them.

You can unsubscribe or opt out at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP to marketing messages
• Contacting us directly

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small files stored on your device that help websites function properly.

You can manage or disable cookies through your browser settings.

If your website uses analytics or advertising cookies, you should also include a dedicated Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

We encourage users to read the privacy policies of any third-party websites they visit.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on this page with the revised effective date.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Phone: 0303 123 1113